Privacy Policy

At One Step Behaviour Services, we are committed to protecting the privacy and personal information of our clients and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the standards of the College of Psychologists and Behaviour Analysts of Ontario (CPBAO). By using our services, you consent to the practices described below.

 

1. Who We Are

One Step Behaviour Services provides telehealth Applied Behavior Analysis (ABA) and parent-mediated interventions (PMI) to support families in Ontario, particularly in rural areas like Wellington County, Simcoe, and Waterford. We are owned and operated by Camila Guerrero Tenor, a Registered Behavior Analyst (RBA) registered with the CPBAO.

 

**Contact Information**:  

Privacy Officer: Camila Guerrero Tenor 

Email: [yourbusinessemail@onestepbehaviourservices.ca]  

Phone: [Your Business Phone Number]  

Address: [Your Business Address, e.g., Kitchener, ON, or “Virtual Office” if none]

 

 2. Personal Information We Collect

We collect personal information necessary to provide ABA services, including:

- Client Information: Names, contact details (email, phone, address), date of birth, and health information (e.g., autism diagnosis, behavior data) provided via intake forms or consultations.

- Parent/Guardian Information: Names, contact details, and payment information for billing purposes.

- Session Data: Notes, behaviour plans, and recordings (with consent) from telehealth sessions.

- Website Data: Anonymous analytics (e.g., via Wix or Google Analytics) to improve our site. We do not use cookies to identify individuals.

 

3. How We Collect Information

We collect information:

- Directly from you during consultations, intake forms (e.g., Google Forms), or telehealth sessions ( Zoom).

- When you contact us via email, phone, or our website (onestepbehaviourservices.ca).

- Automatically through website analytics, which do not identify individuals.

 

4. Why We Collect Information

We collect personal information to:

- Provide ABA and PMI services, including assessments, behaviour plans, and parent coaching.

- Process payments (e.g., via Square for private pay or OAP/URS funding).

- Communicate with you about appointments, services, or inquiries.

- Comply with legal obligations (e.g., CPBAO, OAP, PIPEDA).

- Improve our website and services through anonymous analytics.

 

5. How We Use and Disclose Information

- Use: We use your information to deliver telehealth ABA services, create behavior plans, and manage billing (e.g., OAP/URS funding, private pay).

- Disclosure: We may share information with:

  - Lead agencies (e.g., ErinoakKids, REACH) for URS or OAP funding, with your consent.

  - Third-party service providers (e.g., Doxy.me, Square) for telehealth or payments, who are contractually obligated to protect your data.

  - Regulatory bodies (e.g., CPBAO) if required by law.

- We do not sell or share your information for marketing purposes.

 

6. How We Protect Your Information

We use industry-standard safeguards, including:

- Secure telehealth platforms (e.g., Doxy.me, Zoom for Healthcare) with encryption.

- Password-protected storage for client records (e.g., Google Drive with two-factor authentication).

- Limited access to personal information, restricted to [Your Full Name] as the RBA.

- Compliance with CPBAO’s ethical standards for data protection.

 

7. Your Rights

Under PIPEDA, you have the right to:

- Access your personal information we hold.

- Request corrections to inaccurate information.

- Withdraw consent for data use (subject to legal obligations, e.g., OAP reporting).

- Contact our Privacy Officer ([yourbusinessemail@onestepbehaviourservices.ca]) with questions or complaints.

 

8. Retention and Destruction

We retain personal information only as long as necessary to fulfill the purposes outlined (e.g., 7 years for financial records per CRA, 10 years for CPBAO client records). After this period, we securely destroy or anonymize data.

 

9. Third-Party Links

Our website may link to external resources (e.g., Autism Ontario, OAP, ErinoakKids). We are not responsible for their privacy practices. Please review their policies.

 

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new effective date. Last updated: [November 1, 2025].

 

11. Contact Us

For questions, complaints, or to exercise your rights, contact:  

Camila Guerrero Tenor, Privacy Officer  

Email: [yourbusinessemail@onestepbehaviourservices.ca]  

Phone: [Your Business Phone Number]

 

If unresolved, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.