Frequently Asked Questions (FAQ) & Resources
FAQ
About ABA and Telehealth
What is Applied Behaviour analysis (ABA) and how can it help my child?
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Applied behaviour Analysis (ABA) is a science-based method to help children learn new skills which in turn often reduces challenging behaviours. At One Step, our goal is to use ABA to support families by training parents to apply tailored strategies at home, fostering lasting progress in communication, social skills and daily routines.
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How does Telehealth ABA work, and is it actually effective?
​​​Our Telehealth services are delivered through secure video sessions, where we coach parents to use evidence-based ABA strategies at home. This approach has been proved to be highly effective, as it saves travel time and allows for consistent support. Research shows Telehealth (virtual therapy) can improve communication and behaviours just as effectively as in-person services when delivered correctly.​​​​​
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Is mine and my child's information safe with Telehealth?
We prioritize your privacy by using secure, encrypted Telehealth platforms compliant with Ontario's privacy laws. All sessions and data are confidential, ensuring your child's information is safe.
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What software or technology is needed for Telehealth services?
​A webcam-enabled device (tablet or computer preferred over phone for better screen focus) and stable internet (5 Mbps upload/download) are essential; no special software is required—just a secure platform, which will be provided for you.
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About One Step and Our services
What makes One Step different from other ABA providers?
​Here at One step, we are dedicated to empowering families and youth through using Telehealth. Unlike traditional providers, we focus on training parents to support their child's progress at home, making therapy accessible and flexible. Partnering with parents, step by step to success.
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Who provides the services, and what are your qualifications?
Our services are led by Camila Guerrero, a dedicated Board Certified Behaviour Analyst with 10 years of experience supporting children in the field of ABA. Learn more about her experience and qualifications by clicking here.
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What ages and behaviours do you support?
We support children and youth with or without a diagnosis. Some common behaviours we help address are aggression, self-injury or communication difficulties. Our approach creates customized plans to meet each family's unique needs.
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How do I know if my child is eligible for your services?
We serve families with children with a variety of diagnosis or challenges. Contact us for a free consultation to discuss your child's needs and explore funding options.
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How do I get started with your services?
To get started, contact us by clicking here. We'll schedule a free consultation to discuss your needs, answer any further questions and set up services tailored to your family.
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For parent packages, how often are sessions and what is the time commitment for parents ?
Sessions are typically weekly, lasting anywhere from 30-90minutes, with flexible schedule. We offer one time fee parent training packages ranging from 12 weeks - 16 weeks. Contact us for more information.​​​​​​​​​​​​​​​
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What does 1:1 virtual therapy mean?
1:1 Direct Virtual ABA Therapy involves a Registered Behaviour Analyst (RBA) delivering individualized Applied Behavior Analysis (ABA) sessions to the child via secure video calls, using tools like videos, pictures, and slides to teach skills and manage behaviors in real-time. Research shows outcomes comparable to in-person therapy.
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Are there prerequisites for the child to benefit from 1:1 virtual ABA therapy?
The child should have basic computer skills (e.g., turning on the device, adjusting volume), be able to attend to a screen for 5–10 minutes, and tolerate delayed tangible reinforcement (e.g., rewards after completing a task). Additional prerequisites include the ability to follow simple verbal or visual instructions and maintain joint attention with the therapist on screen. For more information, contact us.
What if my child can’t focus on the screen?
We can start slowly with short sessions (5–10 minutes) and use engaging visuals or preferred activities to build attention, as research indicates gradual exposure improves focus by 20% over time. If challenges persist, we’ll adapt with parent-led prompts or hybrid approaches.
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How involved do parents need to be in 1:1 virtual sessions?
Parents should facilitate the setup (e.g., quiet space, device positioning) and provide support if the child needs prompting, but the RBA leads the session with the child.
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Resources and Helpful Links
