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Accessibility Statement

This statement was last updated on September 19, 2025.


At One Step Behaviour Services, we are committed to ensuring our telehealth Applied Behavior Analysis (ABA) and parent-mediated intervention (PMI) services are accessible to all clients, including those with disabilities, in accordance with the **Accessibility for Ontarians with Disabilities Act (AODA)**, the **Accessible Canada Act (ACA)**, and the ethical standards of the **College of Psychologists and Behaviour Analysts of Ontario (CPBAO)** and the **Behavior Analyst Certification Board (BACB)**. Our mission, “Partnering with Parents, Step by Step to Success,” extends to providing inclusive services for families in rural Ontario and beyond.

 Our Commitment to Accessibility

We strive to remove barriers and provide equitable access to our services, website, and communications for individuals with disabilities, including those with visual, auditory, motor, cognitive, or communication needs. We aim to meet or exceed the **Web Content Accessibility Guidelines (WCAG) 2.1 Level AA** standards and ensure our telehealth platform and client interactions are inclusive.

Accessibility Features

Website Accessibility**: Our website (onestepbehaviourservices.ca) is designed to be accessible, with features like:

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  •  Text alternatives for images and non-text content.

  •  Keyboard navigation for users with motor disabilities.

  •  Clear, readable fonts and color contrast for visual accessibility.

  •  Compatibility with screen readers (e.g., NVDA, VoiceOver).

  • Telehealth Services: Our telehealth platform (e.g., Doxy.me or Zoom) supports:

    •  Closed captioning or live transcription for clients with hearing impairments.

    •  Adjustable video settings for visual accessibility.

    •   Flexible session formats (e.g., phone or email follow-ups) for clients with communication or motor challenges.

Customer Service

  We offer:

  •  Alternative communication methods (e.g., email, phone) for inquiries and intake forms.

  •  Accessible formats (e.g., large print, digital documents) upon request.

  •  Accommodations tailored to individual needs (e.g., simplified language for cognitive accessibility).

Compliance with Laws and Standards

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  • AODA: Our website and services comply with the AODA’s Information and Communications Standard, ensuring digital accessibility (WCAG 2.1 Level AA).

  • ACA: We align with the ACA’s goal of barrier-free access in digital and service delivery.

  • CPBAO: As a Registered Behavior Analyst (RBA), we adhere to CPBAO’s Standards of Professional Conduct, ensuring equitable and inclusive service delivery.

  • BACB: We follow the BACB Ethics Code, providing non-discriminatory services and accommodations to meet diverse client needs.

Ongoing Efforts

We are continuously improving accessibility by:

  • Regularly auditing our website with tools like Wix’s Accessibility Wizard to meet WCAG standards.

  • - Training our staff, Camila Guerrero Tenor on accessibility best practices and AODA requirements.

  • - Seeking client feedback to identify and address barriers.

Requests, issues, and suggestions

If you require accommodations to access our services, website, or communications, please contact our Accessibility Coordinator:  

[Your Full Name], Accessibility Coordinator  

Email: [yourbusinessemail@onestepbehaviourservices.ca]  

Phone: [Your Business Phone Number]  

Address: [Your Business Address, e.g., Kitchener, ON, or “Virtual Office”]

 

We will respond promptly to provide accommodations, such as alternative formats or session adjustments, at no additional cost.

 

Feedback and Complaints

We welcome feedback on our accessibility efforts. Contact our Accessibility Coordinator to share suggestions or concerns. If unresolved, you may contact the Accessibility Directorate of Ontario at www.ontario.ca/page/accessibility or the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

 

Updates to This Statement

We may update this Accessibility Statement to reflect improvements or legal changes. Updates will be posted on our website with a new effective date. Last updated: [November 1, 2025].

 

Thank you for choosing One Step Behaviour Services. We are dedicated to making our services accessible to all families.

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